I’ve been very hesitant to write this review. Lime Crime as a company has a continuously bad rep – yet, as you’ll soon see from some Lime Crime swatches, the products are absolutely beautiful which is exactly what prompted my purchase. The most recent Lime Crime scandal (yes, there’s been a long line of scams) is so awful that I feel obligated, as someone with a public forum of sorts, to share with you my experience.
I stumbled across Lime Crime via Instagram in fall 2014. I was immediately drawn in by their uniqueness, I’m also a sucker for ‘the little guy’. I couldn’t wait to get my hands on some of their Velvetines (a line of relatively unique-in-shades cream lip stains).
But before I could make a purchase I had to wait nearly 2 months for the above shades to restock. When Lime Crime finally restocked most items in January, the site proved to be a nightmare. I spent about 6 hours total (embarrassing, really, but I was hell-bent on getting these shades that I could not seem to find ‘dupes’ for elsewhere) attempting to place my order but the site repeatedly crashed. Yet in time my purchase processed and all things considered the items arrived in a timely fashion. In light of this epic inconvenience, Lime Crime’s social networks were littered with complaints however they did not put out an apology until nearly 2 days later.
Yet when the products arrived I was able to set aside my frustration – aren’t these shades just lovely? On the left is Wicked, a deep burgundy, in the middle is Salem, a rich chocolate brown and on the right is Cashmere, a greige or grey-beige. The products apply smoothly, are heavily pigmented and have ultimate staying power. My enjoyment, however, was to be short-lived – I received an email from Lime Crime February 26th that stated the following:
Dear Lime Crime Customer,
If you’ve received this email, it means you’ve shopped on limecrime.com between October 4, 2014 and February 15, 2015. We regret to inform you that our website was subject to a hacker attack during this timeframe, and some customer data may have been compromised. We’ve received reports of customers who incurred fraudulent charges as a result of this hacker attack. We are sincerely sorry for any concern and frustration this may have caused. In addition to this correspondence, we have mailed physical letters to all affected customers.”
And the very next day my credit card incurred a $1,900 fraudulent balance transfer.
Fortunately, I was able to quickly clear things with my bank however it is expected to take up to 2 months for the issue to be fully resolved. Additionally, as a victim of identity theft, I’ve had to set up a fraud alert with TransUnion and Equixfax meaning that for the next 6 years every time I apply for credit I can expect to receive a call prompting me to verify my information. Certainly I’m one of hundreds – possibly thousands – of people impacted by this scandal.
Many people, including big-name MUAs, are openly boycotting the company and it’s gotten so bad that both Lime Crime and Lime Crime founder/CEO Doe Deere (who has a reputation for being a scam artist herself) have made their Instagram accounts private. Lime Crime’s Twitter and Facebook pages have also almost gone ‘ghost’.
Of course, you’re welcome to form your own opinion but here’s why I will absolutely never purchase from Lime Crime again:
- Stock issues
- Poor customer service
- Lack of transparency
- A scandalous history & a straight-up-sketchy CEO (read more on Oh Dear, Doe Deere!)
Well, the company is called Lime Crime after all. What’s been your experience with Lime Crime? Dish the dirt, let’s #BoycottLimeCrime!